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Help & FAQ

Everything you need to know

Quick answers about pricing, prescription lenses, delivery and returns — so you can order with confidence.

Browse the Shop, pick your frame (and lens/power if needed), add to cart and check out. Just give your name, phone and Dhaka address — no account needed.
Each frame shows its price on its card. Prices are fixed — what you see is what you pay, plus lens and delivery where they apply.
Yes. Choose a frame that supports power, enter your left/right power and upload your prescription photo. We make the lenses to your prescription. Very high powers may be confirmed by us before the order is finalised.
White is a standard clear lens. Blue Cut reduces blue light from screens (great if you use your phone/laptop a lot). PhotoSun darkens in sunlight like sunglasses. Each has its own price, shown when you pick your lens.
Roughly one week. Prescription lenses are custom-made, so they can take a little longer than plain frames.
Inside Dhaka ৳80, outside Dhaka ৳150. Delivery charge is paid in advance to confirm the order.
The delivery charge (plus the lens cost for powered glasses) is paid in advance via bKash or Nagad Send Money. The frame price itself is Cash on Delivery — you pay it to the courier when your parcel arrives.
Most of our frames flatter a wide range of face shapes. If you are unsure, message us on Messenger with a photo and we will help you choose.
If you use screens a lot, Blue Cut is a great pick. If you want sun protection in one pair, PhotoSun is ideal. Not sure? Ask us — we will guide you based on your prescription.
Please confirm only when you are sure — confirmed orders cannot be cancelled. Inspect the parcel in front of the delivery person; complaints are accepted only at that moment. Returns are accepted only for genuine defects (wrong or damaged product). We do not offer try-on returns, and return shipping is paid by the customer for approved returns.
Prices are fixed. This keeps things fair and fast for everyone.
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